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1. What terms are involved in the administration of estates?
2. When should a will be probated, or, if there is no will, when should a personal representative be appointed?
3. Who inherits the property of an intestate (person dying without a will)?
4. How long does it take to probate a will or appoint a personal representative on an intestate's estate?
5. Is it always necessary to have someone qualify as a personal representative on a decedent's estate?
6. Who will qualify as an executor under a will?
7. Who has jurisdiction to qualify administrators on a decedent's estate in Virginia?
8. Where should I go to qualify as a personal representative on someone's estate?
9. What information must I have available at the time of qualification?
10. What are the basic duties of a fiduciary (executor or personal representative)?
11. Is an executor or administrator compensated?
12. Is this everything I need to know about administering estates?
13. What must a personal representative do to have a will admitted to probate?
14. What taxes and fees are associated with probate?

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1. Do I compute the Admissions Tax based on the total amount of gross receipts from admissions?
2. Do I need to keep records of my admissions receipts?
3. Are charitable organizations or one-time events exempt from the Admissions Tax? Are any individuals or groups exempt from this tax?
4. If there is a charge for a buffet and those persons paying for the buffet receive free admission, should the buffet receipts be reported as Meals Tax or Admissions Tax?

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1. How do I know if my assessment is correct?
2. What if I don't agree with my assessment?
3. What are the grounds for an appeal?
4. What is the Board of Equalization?
5. What evidence do I need to present to the Board of Equalization?
6. Does the Board of Equalization have the final say?

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1. What am I allowed to do under historic district zoning?
2. When do I need a Certificate of Appropriateness?
3. What are common projects not requiring a Certificate?
4. What information do I need to provide?
5. How do I obtain a Certificate of Appropriateness?
6. When can I begin work on my project?

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1. What is a Brownfield?
2. Why participate in the City's program?

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1. When is a building permit required?
2. When is a building permit not required?
3. What are the permit fees?
4. What model codes are adopted by Virginia?
5. Who may apply for a permit?
6. May I obtain permits by mail or phone?
7. May someone else obtain a permit for me?
8. Should I purchase the permit or let my contractor purchase it?
9. What type of permit do I need?
10. How long is a permit valid?
11. May a permit be voided?
12. May a permit be returned for a refund?

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1. What is business personal property tax?
2. How is business personal property assessed?
3. What is the tax rate for the City of Roanoke?
4. Who is required to file the business personal property tax return?
5. What is the deadline for filing business personal property returns?
6. What is a detailed fixed asset list?
7. What should be included on the asset list?
8. What items are exempt from the business personal property tax?
9. Is there a minimum dollar amount that does not have to be reported?
10. Is leased equipment taxable?
11. Are vehicles assessed for business personal property tax?
12. When are the annual business personal property tax bills mailed?
13. When are the annual business personal property tax bills due?
14. What should I do if my business has an address change, moves, or closes?

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1. How can hearing impaired callers use 911?
2. How can callers who don't speak English use 911?

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1. What is 911?
2. Who do I need to contact in order to register my home or business when installing an alarm system?
3. How do I report a power outage?
4. How do I report a problem with water service?
5. How do I get an ambulance to take me to my medical appointment?
6. Where can I get help with wild animals (squirrels, opossum, raccoons, bats, birds, deer, foxes, snakes, etc)?
7. Who handles loose or vicious dogs?
8. Who can help me with problem stray cats?
9. How do I report a lost or found pet?
10. Who do I call to report a problem or question with trash or recycle pickup?
11. What happens when I call 911?
12. When should I call 911?
13. Will my call to 911 be kept confidential?
14. How are calls to 911 prioritized?
15. What should I teach my children about 911?
16. Who do I call to request other assistance from the city?

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1. What is the Children’s Services Act (CSA) for at-risk youth and families?
2. How did the Children’s Services Act get started?
3. Who manages the money at the local level?
4. Who participates on the local teams?
5. Which children may be served by the teams?
6. Are these the only children who may be served?
7. How do children and families access the teams?

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1. What happens if a retailer sells cigarettes without tax stamps?
2. What if I didn't know about the city's Cigarette Tax?
3. What if a retailer buys cigarettes and discovers that they do not have tax stamps?
4. What is the responsibility of a local dealer in cigarettes?
5. What is the responsibility of a seller?
6. What is the Cigarette Tax revenue used for?
7. How long should a seller or dealer keep records?
8. What happens to the untaxed cigarettes that are seized? And, can they be returned to the retailer?
9. Can loose cigarettes be sold outside of a pack?
10. Are tobacco products called "Little Cigars" considered to be a cigarette or a cigar and therefore not taxed?

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1. How do I contact the City Council Members?
2. Who is the Council Member for my area?
3. When and where are Roanoke City Council meetings held?
4. What is the procedure to appear before City Council? Do I need to complete a form?
5. How can I obtain an Ordinance or Resolution adopted by City Council?
6. How do I apply to serve on a Council-Appointed Board, Commission, Committee or Authority?
7. What is the procedure to rezone a property, alter or vacate a street or an alley?
8. What is the procedure to apply for real estate tax exemption?

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1. What do I need to obtain a marriage license?
2. How do I get married at the courthouse though the justice of the peace?
3. Can I pay my court costs/fines online or over the phone?
4. How to I obtain a Concealed Handgun Permit?

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1. What is foster care?
2. Who are the children in foster care?
3. Is fostering or adopting just like raising my own children?

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1. How can I appeal a determination of habitual offender status?
2. How can my driving privileges be restored if i am a habitual offender?

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1. What are the health effects of lead?
2. What do I do if I think my child or I have been exposed to lead?
3. What are the health effects of lead in children?
4. What are the health effects of lead in adults?
5. What are some sources of lead?
6. What are some big steps in reducing my risk of lead?
7. Are there any other small things I can do to reduce my exposure to lead?
8. What are remodeling laws in regards to lead?

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1. How was I chosen for jury service?
2. Do I have to respond to the summons to jury service?
3. What if I can't perform jury services right now?
4. What about my job?
5. Will I be reimbursed for serving on a jury?
6. How long will I be in jury service?
7. What if an unexpected emergency keeps me from coming to the courthouse while I'm on a jury?
8. How will I know what to expect and what to do during my jury service?
9. What hours will I serve?
10. I have heard sometimes jurors are not allowed to go home until after the trial is over. Will this happen to me?
11. Is there anything I can do to make my jury service more comfortable, convenient and enjoyable?

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1. Is it possible that I might report for jury service but not sit on a jury?
2. How are jurors chosen to sit on a jury in a civil case?
3. Why are some jurors removed from the list?
4. How are juries chosen in a criminal case?
5. What are alternate jurors?

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1. What are my responsibilities now that I'm part of a jury?
2. What is a "question of law?"
3. What is a "question of fact?"
4. Who else will be in the courtroom? What will they be doing?
5. What happens during a civil trial?
6. What are jury instructions?
7. Who awards damages in a civil case?
8. How are criminal cases tried?
9. What are the 2 types of criminal cases?
10. Who sets the punishment in criminal cases?
11. Why do the attorneys object to certain statements or evidence?
12. Why is the jury sometimes asked to leave the courtroom in the middle of a trial?
13. What should I do when testimony is stricken from the record?
14. Can I talk to anyone about the trial while it's going on?
15. Can I watch news reports of the trial or read newspaper accounts of it?
16. What if I accidentally hear something about the trial outside the courtroom, or if someone contacts me about the trial while it is still going on?
17. What if I realize during the trial I have some special information relating to the case?
18. What if I need a break during the trial?

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1. What happens after the closing arguments?
2. Will anyone be in the jury room besides the jury?
3. What's the first thing we do?
4. What if we don't understand the jury instructions?
5. How should we conduct our deliberations?
6. Do we all have to agree?
7. What should we do after we've reached our verdict?

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1. Who may apply to have a name changed?
2. What is needed in the application for a name change?
3. What should I do if my request for a name change is granted?

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1. Where do I go to make a payment?

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1. Who can apply for a permit?
2. Who can obtain a permit?

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1. What is a Neighborhood Crime Watch?
2. What is a Neighborhood Association?
3. How do I successfully build a neighborhood organization?

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1. Have you received the money for my parking ticket?
2. What is the telephone number to call when my parking ticket has gone to court and I have received a court summons?
3. Are the days mentioned on the parking ticket "working" days or "calendar" days?
4. If I just received the notice today, how can I pay it on time?

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1. I'm new to the City, what is personal property tax?
2. I'm moving out of the City, what do I do if I am moving to a prorating locality?
3. I'm moving out of the City, what do I do if I am not moving to a prorating locality?
4. What do I do if I am moving out of Virginia?
5. What do I need to do if I am buying or selling a vehicle?
6. What do I do if I am leasing a vehicle.
7. I am a college student, what do I need to know about personal property tax?
8. I am active duty, what do I need to know about personal property tax?
9. What do I do with my personal property tax if I am a disabled veteran or former prisoner of war?
10. I am in the National Guard, what are my rates?
11. What is my license tax for an antique or vintage vehicle?

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1. Where can I get information regarding my personal property tax?
2. How do I appeal my personal property tax assessment?

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1. How old must I be to become a police officer?
2. What is on the written test for police officers?
3. Will I need to study for the written test?
4. Can I reschedule the written test?
5. How is the agility test graded?
6. Will a degree help me in the application process?
7. Will I need a degree to become a police officer?
8. What is the agility test composed of?
9. Is the police academy difficult?
10. Will I have to live at the Police Academy?
11. What happens after I graduate from the Police Academy?
12. What shifts do officers work?
13. Will I be required to live in the City of Roanoke?
14. How long will it take to be considered for specialized duty such as Vice, SWAT or K-9?

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1. Why have a property tax?
2. What authority does the City have to Conduct a Reassessment?
3. What is a market value?
4. How is Property Appraised?
5. What cause property values to change?
6. What is the role of the computers in the assessment process?
7. Can the assessment on my property be changed even if the assessor has not been inside my property?
8. Will I penalized if I don't let the assessor in when an inspection is requested?
9. Will my assessment go up if I repair my property?
10. How can my assessment change when I haven't done anything to my property?
11. Do all assessments change at the same rate?
12. Do all assessments change at the same rate?

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1. What is meant by fiscal year real estate collections? Also, why is the 1st installment of real estate taxes due in October?

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1. What is the real estate tax rate?
2. Where should real estate tax payments be made and how often are they due?
3. How can I determine what the tax amount is on a property and if taxes have been paid?
4. Where should I go to record or research a property deed or lien?
5. How can I get a copy of a property survey?
6. How can I get a copy of a city tax map or other map maintained by the city of Roanoke?
7. If the only information I have about a property is the legal description, how can I obtain additional information about the property?
8. Which department has information on and administers the tax freeze program?
9. Which department handles inquiries on zoning requirements and what uses are permitted for a particular parcel of land?
10. Which department handles real property subdivisions?
11. Which department handles the acquisition or disposition of city property?
12. Who should I call to complain about trash, outdoor storage, unsafe building conditions, or other similar problems on a property?

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1. How do I get started in the new recycling program?
2. Where do I place my recycling container for collection?

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1. Can I register to vote in Virginia?
2. When can I register?
3. How much does registration cost?
4. What information do I need to register?
5. Do I have to state my political party preference?
6. How can I register if I am homebound?

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1. What items are prohibited in the Roanoke City Courthouse?
2. What are the operating hours of the Roanoke City Courthouse?
3. Can you be asked to leave the Roanoke City Courthouse for inappropriate dress?
4. What are the visiting hours for inmates housed at the Roanoke City Jail?
5. How can I leave money on an inmate's account?
6. How can someone write to an inmate being held at the Roanoke City Jail?
7. Can I make a phone call to someone being held at the Roanoke City Jail?
8. I've heard that inmates at the Roanoke City Jail have to pay for their own medicine and medical care. Is that true?
9. What is the "dollar a day" program?
10. I'm reporting to jail to serve weekends or a deferred sentence. What items am I allowed to bring with me?

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1. Do I take my Big Blue Container to the curb or to the alley?
2. How do I know if I’m an exception to the curb rule?
3. What if I am physically challenged and unable to get my container to the curb or alley?

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1. Why did the city develop the current stormwater ordinance?
2. How was the current ordinance developed?
3. What is the Stormwater Design Manual?
4. What activities are covered by the current ordinance?

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1. What should I do if I receive a suspicious package in the mail?
2. What happens after I submit a complaint?
3. What makes a package or piece of mail suspicious?
4. What should I do if I get any type of powdery substance on me from the package or letter?
5. Should I see a doctor if i come in contact with a suspicious substance from a letter or package?

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1. When and where are tax auctions advertised?
2. Are auctions advertised in the newspaper?
3. When and where are the auctions held?
4. How often are auctions held?
5. Where are the auctions held?
6. How can I obtain a listing of properties?
7. What qualifies a property for tax sale?
8. What types of properties are sold at auction?
9. How do I find more information about the properties being offered at an auction?
10. How can I keep my property from being sold?
11. If I pay the delinquent taxes on a property, do I have legal ownership of that property?
12. How can I get a list of all tax delinquent properties in the City of Roanoke?
13. Does the city sell real estate tax lien certificates?

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1. Who can purchase property at a tax sale?
2. If I purchase a property at a tax sale, will I receive title to the property?
3. If I purchase a property which is encumbered by a mortgage, taxes or weed abatement liens, am I responsible for these debts?
4. If I purchase a property at a tax sale, do I have to pay the back taxes?
5. If I purchase a property at a tax sale, can the owner come back later and reclaim the property?
6. What is the minimum bid I should expect to pay?
7. Does the City of Roanoke offer a financing program or discounts?
8. If I purchase property at an auction and later become dissatisfied with the property, can I cancel my bid and get a refund of the deposit or purchase price?
9. What type of deed do I receive following confirmation of the sale?
10. Will I be able to get title insurance on a property I purchase at an auction?
11. Can a previous property owner reclaim property after I have purchased it at the auction?

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1. How do I qualify as a bidder at the auction?
2. What are the starting bid prices of properties?
3. What is the bidding process?
4. What happens to the properties that are not sold at the auction?
5. How do I find out the results of an auction, including which properties were sold to whom and for what amount?
6. How long does the tax sale process take and when can I expect my property to be sold?
7. What are the general steps in the tax sale process?
8. When is a property eligible for the tax sale?
9. Can someone obtain ownership of real estate by paying off the delinquent taxes and avoid the tax sale process?
10. Does an advertisement in the newspaper entitled "Notice of Judicial Sale of Real Property" announce the sale of properties?
11. Can I purchase a property as a fraction of its value?
12. What else should I know if I am interesting in purchasing property at a tax sale?

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1. What collection responsibilities does the City Treasurer have?
2. Where is the Treasurer's Office located and how do I get there?
3. Where do I pay my bill?
4. What if my tax payment due date falls on a weekend or a city holiday?

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1. What is the telephone number for the Virginia Department of Taxation?
2. Where do I pay my sales and use tax and where can I obtain a sales tax exemption form?
3. Who do I contact to obtain a banquet license?
4. How can I get a list of properties for the tax sale?
5. Who can answer my questions about the state-wide communications tax?

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1. Do I have to register for each election?
2. What should I do if I move to another city or county in Virginia after I register?
3. What should I do if I have changed my name or local address since the last election?
4. Can I transfer my registration from another state?
5. What should I do if I have been convicted of a felony or judged to be mentally incompetent?