Reporting a pothole, flooded road, downed tree, or scores of other issues has never been easier in Roanoke!
How It Works
iROANOKE allows citizens to report new issues using their smartphone's GPS and camera capabilities, review existing requests, send updates, and receive phone and email notifications of status changes on their issues. The app integrates directly with the city's new Citizen Request Management System. That system allows city staff to log, route, and manage all citizen service requests. The iROANOKE app is free to Android and Apple users and can be downloaded through Google Play or the App Store.
"With smart phones being in the hands of many of our citizens, iROANOKE will allow them to communicate problems with just a few clicks. With technology changing all the time, it's important for us as a government to make sure we're doing what we need to do to meet the needs of our citizens. iROANOKE will help us engage even more with them, and do all we can to solve reported service requests as quickly as possible," says City Manager Chris Morrill.
Citizens can also report problems by calling 540-853-2000. After that, with the new Citizen Request Management System, they can choose to be notified by phone or mail each time an action is taken, or just when a service request has been addressed and is closed. City staff can also trigger an update to keep concerned parties in the loop as the work is being completed.
For more information about the new iROANOKE app, contact Roanoke Special Projects Coordinator, Faye Gilchrist, at 540-853-5272.